Please find below
terms and conditions a passenger acknowledges
and accepts when booking with Golfer
Escapes / Dream Escapes ABN 37 677
522 170. Bookings are accepted via
Registered Travel Agents or direct
from consumers.
Financial
Protection
Golfer Escapes
operates under travel license number
3104336, granted by the Office of
Fair Trading Queensland. Golfer Escapes
is a participant in the Travel Compensation
Fund (TCF). TCF is a fund administered
by a regulatory body established by
government to protect consumer funds
in the event of a member's financial
failure. Golfer Escape's clients can
have complete confidence that Golfer
Escapes meets the strict financial
criteria necessary for participation
in the TCF.
1.
Product Validity:
01 April 2009 – 31 March 2010
(except
where noted)
2. Booking
Arrangements:
Booking
of travel arrangements and payment
thereof shall be considered proof
that you have read our booking terms
and conditions, that you accept
them without reservation as constituting
the entire agreement between yourself
and Golfer Escapes which can only
be varied by an officer of Golfer
Escapes in writing.
Golfer Escapes does not own nor
operate the airlines, hotels, sightseeing,
shipping, transfer or vehicle hire
companies or cruise lines (herein
called "suppliers") whose transport,
accommodation or meal services you
may receive on your holiday.
Golfer Escapes reserves the right
to pass on any costs imposed by
airlines for ticketing plus a service
fee and GST. All holiday components
sold by Golfer Escapes are provided
by reputable suppliers, which operate
in accordance with the standards
set down by their own local authorities.
Golfer Escapes bookings therefore
are subject to the terms, conditions
and limitations of such suppliers,
some of which exclude or limit liability
in respect of death, injury, delay,
loss or damage to your person and/or
effects. Golfer Escapes recommends
that all passengers take out adequate
travel insurance cover valid for
the entire duration of the holiday.
3. Changes
in Price and Itineraries:
Prices are in Australian dollars
(except where noted otherwise) and
are correct at the time of publication
and are subject to change without
notice. In the event that currency
fluctuations affect the price of
your booking, we reserve the right
to adjust our prices as necessary
at any time.
In the event of airline schedule
changes or those made by our suppliers
or for any reason beyond our control,
we will notify you.
In the event that new Trade Fair
periods or new Trade Fair rates
and /or dates become evident, Golfer
Escapes will inform you of any change
and invoice you at the new rates.
Revised rates will apply to all
bookings including those made before
the change. If the change or changes
result in your holiday costing more,
or otherwise being materially different
from that prior to the change or
changes being effected and in respect
of which we have already accepted
your deposit or balance payment,
you may rearrange your holiday or
withdraw and monies already paid
will be refunded less any charges
levied by suppliers.
The price that is applicable at
any time is that which is quoted
at that time by Golfer Escapes's
computer based system. Government
taxes and charges imposed by third
parties are subject to change.
4. Payment:
All payments for bookings for any
products acquired via Golfer Escapes
website must be paid in full by
Credit Card issues (Visa, Mastercard),
Cheque or Enett. Golfer Escapes
will send a credit card authority
via email or fax for completion
and returning to Company office
if this is the chosen choice of
payment by client. Credit Card payments
may attract a service fee of 1.5%.
Prices
and Invoice Errors
5. (a)
Golfer Escapes endeavours to ensure
that all prices listed on the www.golferescapes.com,
are accurate and up-to-date. However,
due to exchange rate fluctuations
or increases in supplier rates,
Golfer Escapes reserves the right,
up to and including the date of
check-in, to adjust any fees, charges
or prices as necessary, even if
the Products acquired have been
paid for in full, to reflect such
cost increases passed onto Golfer
Escapes.
(b)
Golfer Escapes reserves the right
to correct any errors in fees, charges,
rates or prices quoted or billed,
even if the Products acquired have
been paid for in full.
6. Cancellations,
alterations, refunds and reissues:
If you cancel or terminate your
holiday you may forfeit the full
payment made if balance has been
received (Deposits are non refundable).
For this reason, Golfer Escapes
strongly recommends that your travel
insurance policy includes cover
for cancellation charges in the
event of cancellation due to illness
or other circumstances. This may
result in a delay in processing
any refund due as we await advice
of cancellation charges by airlines,
hotels and ground/cruise operators.
Consumer direct bookings made with
Golfer Escapes may incur 100% cancellation
fees once bookings are confirmed
and paid.
Document reissue
fees: To make any changes
after your booking has been finalised,
contact Golfer Escapes on 1300 961
949, a fee of $33 per booking in
addition to any charges levied by
hotels, ground/cruise operators
or airlines, will be charged for
document reissue. After documents
have been issued for bookings, Golfer
Escapes will charge a fee of $33
per booking in addition to any charges
levied by hotels, ground/cruise
operators or airlines. A document
reissue means an alteration to an
existing booking and not a transfer
to another package wherein cancellation
fees may apply as well as a reissue
fee of $33.
Consumer direct bookings made with
Golfer Escapes may incur 100% cancellation
fees once bookings are confirmed
and paid.
7. Refunds:
No refund is available for cancellations
after holiday package has commenced
or in respect of any tours, accommodation,
meals or any other services not
utilized.
Please note that employees of any
supplier are not authorized by Golfer
Escapes to make any undertakings
to a client in respect of refunds
or other matters.
Land only service
fee: A service fee of $33
per booking will be applied. Land
only bookings must include a minimum
of 1 nights' accommodation or 1
days' car hire.
8.
What's Not Included in the Holiday
Price:
Airfares (unless
specified), Airport taxes, passport
and visa fees, insurance (unless
purchased from Golfer Escapes),
Excess Baggage charged by airlines
(including golf clubs if relevant
airfare does not offer an allowance)
laundry, phone calls, beverages,
meals not detailed in the itinerary,
tips to Tour Directors, motor coach
drivers and local city guides, items
of a personal nature, excess baggage,
expenses, fees or costs incurred
in case of illness, or of refusal
of entry, detention in, or expulsion
or repatriation from a country or
part of a country.
Golfer Escapes is not liable for
any expense, costs or loss incurred
in relation to such matters.
You agree not
to hold Golfer Escapes responsible
for any such things.
9. Insurance:
Golfer
Escapes can organize Travel Insurance
on client's behalf. Golfer Escapes
recommends travel insurance against
loss of deposits through cancellation
charges, baggage loss, medical expenses
and theft.
Golfer Escapes makes no representations
or guarantees concerning reimbursements
of funds paid by you under any insurance
claim.
You agree not
to hold Golfer Escapes responsible
for any decision made by insurers,
and/or by any suppliers, or requirements
of any overseas country or governmental
authority or overseas laws and policies.
10.
Passports, Visa, Vaccinations and
Baggage:
A visa does
not guarantee you entry to a country
or permission to remain in it. Some
countries may refuse entry because
of your health, condition, or other
circumstances or for other reasons,
or may detain, expel or repatriate
you. It is your responsibility to
find out about applicable entry
and other requirements of overseas
countries you are intending to visit.
These things
are not our responsibility.
You should check with the embassies
or consulates or other authorities
of the countries in which you intend
to travel for any health, entry
or visa requirements that are applicable
and you should make the appropriate
disclosures as required. A failure
to disclose a health condition may
result in the applicable country
refusing you entry, or in you being
detained, expelled or repatriated
from it.
Golfer Escapes and/or its servants
and agents accept no responsibility
if you are refused entry into the
country/countries of your destination.
Golfer Escapes and/or its servants
and agents are not liable for any
expenses, costs liabilities or loss
incurred in relation to such matters.
You agree to not hold Golfer Escapes
including its servants and agents
responsible for any such thing.
Golfer Escapes/and or its servants
and agents are not responsible for
any disclosures of a health condition
made by other suppliers who provide
services on the holiday or for the
acts of any governmental instrumentalities
of the countries connected to your
holiday.
You are responsible for all visas,
entry, health and other requirements
and any documents required by laws,
regulations, orders and/or requirements
of countries visited.
Golfer Escapes and/or its servants
and agents are not responsible for
passport and visa requirements or
for any loss you sustain for failing
to comply with laws, regulations,
orders and/or requirements of countries
visited.
To ensure the safety of all passengers,
including you, it may be necessary
for Golfer Escapes and/or its servants
and agents to disclose your condition
of health to suppliers of other
services connected with your holiday.
You authorise Golfer Escapes and/or
its servants and agents to make
such disclosure on your behalf and
agree that a disclosure by Golfer
Escapes and/or its servants and
agents shall not amount to a breach
of confidence or duty and you will
not hold Golfer Escapes and/or its
servants and agents liable in tort
(actionable wrong) or in contract
or under any anti-discrimination
laws.
11.
Hotel Check-In and Vehicle Rentals:
To
guarantee charges for incidental
items, suppliers require validation
of a current credit card upon check-in
or pick up.
12. Room
Bedding Guide:
Prices
on this website are based on existing
bedding in the room.
Requests for particular arrangements
must be made at the time of booking
(e.g. twin share - separate beds,
additional rollaway beds may be
arranged at time of check-in and
charges are payable direct to the
hotel). Please note that the 'Bedding
Guide' is provided purely as a guide,
which may change, subject to hotel
renovations or other circumstances.
13.
Holiday Variations:
If unforeseen
circumstances beyond our control
require us to make necessary changes
to your holiday, we reserve the
right to cancel or reschedule departures
and itineraries. Where it is necessary
to change a hotel Golfer Escapes
reserves the right to substitute
accommodation of at least a similar
standard.
14.
Golf Tee Times & Spa Appointments:
If unforeseen circumstances beyond
our control require us to make necessary
changes to your tee times and spa
appointments, we reserve the right
to cancel or reschedule accordingly.
15. Frequent
Flyer Points:
Airfares
may or may not attract Frequent
Flyer points. This decision rests
with the airline and is not the
responsibility of Golfer Escapes.
Ask your travel agent to check with
the airline.
16. Passport
Checks:
Travel
agents and clients are required
to ensure names being used to make
a booking with Golfer Escapes are
exactly as those appearing in the
passports. Any name/initial or spelling
changes will incur a $33 fee per
change.
Limitations
of Liability
Golfer
Escapes arranges your holiday, which
will be provided by other suppliers.
Golfer Escapes has office an Australia
with local representatives internationally.
Golfer Escapes sells holidays in
Australia that are arranged by Golfer
Escapes or by entities related to
or affiliated with it.
Golfer Escapes provides you and
other passengers with bookings,
arrangements, ticketing and other
ancillary and related services.
Golfer Escapes does not itself provide
the transport, accommodation, meals
or other facilities described on
this website that you may receive
on your holiday, all of which are
provided by air and land carriers,
cruise operators, hoteliers or suppliers
of other services as principals.
Golfer Escapes agrees to make the
reservations with the principals
offering the services described
on this website on these terms and
conditions.
All coupons, exchange orders, contracts,
tickets or vouchers issued by Golfer
Escapes (collectively "vouchers")
are issued subject to all tariffs
terms and conditions contained in
the contracts in use by the principals
when used and constitute the sole
contract between the principal and
the passenger. Acceptance of such
vouchers constitutes acceptance
of the foregoing.
Responsibility:
Golfer Escapes shall be responsible
to the passenger for arranging supply
of the services described on this
website, except where such services
cannot be supplied or the itinerary
used is changed due to delays or
other causes of whatever kind or
nature beyond the control of Golfer
Escapes. In such circumstances,
Golfer Escapes will do its best
to arrange supply of comparable
services and itineraries and there
shall be no refund in this connection.
In the absence of its own negligence,
neither Golfer Escapes nor any agent
or affiliate has any liability for
any cancellations, diversions, substitution
of equipment, variations, postponements
or any other act, omission or default
of air or land carriers, cruise
operators, hoteliers or hotels,
transport companies or any other
suppliers nor for any consequences
thereof such as changes in services,
accommodation or facilities.
In the absence of its own negligence
neither Golfer Escapes nor any agent
or affiliate shall be liable for
any loss or damage to baggage or
property, or for injury, illness
or death, or for any damages or
claims whatsoever arising from loss,
negligence, delay or from the act,
error, omission, default or negligence
of any person not its direct employee
or under its exclusive control,
including any act, error, omission,
default, or negligence of any country,
government or governmental authority,
officer or employee.
Neither Golfer Escapes nor any agent
or affiliate is responsible for
any criminal conduct by any third
parties.
All bookings agreed to be made by
Golfer Escapes with the provider
of any transport or other services
are subject to the terms and conditions
imposed on such suppliers in relation
to matters that may not be expressly
the subject of our agreement with
them and, in particular, to the
applicable laws, requirements and
policies of any government, governmental
authority or employee including,
visa, entry, exit or transit. Where
the passenger occupies a motor coach
seat fitted with a safety belt,
neither Golfer Escapes nor any agent,
affiliate or supplier concerned
will be liable for any injury, illness
or death or for any loss damage
or claim whatsoever arising from
any accident or incident if the
safety belt is not being worn at
the time of such accident or incident.
Golfer Escapes accepts responsibility
only for the services it provides.
Golfer Escapes does not accept responsibility
or liability for any acts, omissions
or defaults whether negligent or
otherwise, of suppliers.
Neither Golfer Escapes, nor any
agent or affiliate accepts any responsibility
or liability of any nature whatsoever
for the acts, omissions or defaults
(whether negligent or otherwise)
of any governmental authorities,
their officers, or employees or
of any employees, or agents of airlines,
air carriers, coach operators, other
land carriers, shipping companies
or operators, cruise or ferry operators,
any other transport providers, hoteliers
or other accommodation providers,
any other facilities providers,
tour directors, tour guides, travel
agents, or the providers to you
of meals, other goods or other services
on your holiday or in relation to
it and over whom Golfer Escapes,
its agents or affiliates have no
direct control.
Neither Golfer Escapes nor any agent
or affiliate accepts any responsibility
or liability of any nature whatsoever
including but not limited to contract,
in tort or under any other law for
any injury, damage, loss, delay,
additional expenses or inconvenience
caused by your own acts and/or omissions,
or other events which are beyond
their control including force majeure
or other events including but not
limited to war, civil disturbance,
fire, floods, severe weather, acts
of God, acts of government or any
other authorities, failure of equipment
or machinery.
Neither Golfer Escapes nor any agent
or affiliate accepts any liability
or responsibility for any terms,
conditions or requirements of any
third party who provides some service
in the course of your holiday.
If you decide that you do not want
to visit a country or part of a
country you intended to visit because
of any law, condition or requirements
of any government or governmental
authority, official, servant or
agent, you are responsible for any
costs, expenses, charges, fees,
losses or damage incurred as a consequence
and any cancellation or amendment
fees. Neither Golfer Escapes nor
any agent, accepts any responsibility
or liability for your acts, omissions,
defaults, conduct, state of health,
condition or circumstances.
Every effort is made to ensure website
accuracy at all times. However,
Golfer Escapes cannot be held responsible
for printing or typographical errors
or errors arising from unforeseen
circumstances.
Other Conditions:
It is your
responsibility to comply with the
terms, conditions and requirements
of any service provider, or any
country or governmental authorities,
or to bear any costs or losses incurred
as a consequence of you not complying
with them.
Standard of
Service: The
standard of service in your holiday
is based on various factors and
neither Golfer Escapes nor its servants
or agents represent or guarantee
the standard or fitness for purpose
of the accommodation or services
provided.
Law
and Jurisdiction:
The agreement between Golfer Escapes
and the passenger in respect of
the services to be provided by Golfer
Escapes to the passenger and which
is constituted by the terms and
conditions contained on this website
(and no other matters) is governed
by the laws of Queensland, Australia.
Golfer Escapes and the passenger
submit to the exclusive jurisdiction
of the Courts of Queensland and
Courts of appeal there from.
Complaints:
Should
be lodged in writing to Golfer Escapes
or your travel agent within 14 days
of return to Australia with supporting
documentation. No airline by virtue
of being depicted on this website
represents itself either as contracting
with any purchaser of a holiday
from or as having any other legal
relationship with such purchaser.
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