Please find below terms and conditions a passenger acknowledges and accepts when booking with Golfer Escapes / Dream Escapes ABN 36 093 860 756. Bookings are accepted via Registered Travel Agents or direct from consumers.
Golfer Escapes operates under travel license number 3104336, granted by the Office of Fair Trading Queensland. Golfer Escapes is a participant in the Travel Compensation Fund (TCF). TCF is a fund administered by a regulatory body established by government to protect consumer funds in the event of a member's financial failure. Golfer Escape's clients can have complete confidence that Golfer Escapes meets the strict financial criteria necessary for participation in the TCF.
01 December 2016 - 01 July 2017 (except where noted)
Golfer Escapes is the operating travel company for following brands. Each brand have their own terms and conditions in addition to these of which can be found on their individual websites.
1. QANTAS GOLF CLUB (Qantas Airways)
2. GOLF GETAWAY
Booking of travel arrangements and payment thereof shall be considered proof that you have read our booking terms and conditions and that you accept them without reservation as constituting the entire agreement between yourself and Golfer Escapes which can only be varied by an officer of Golfer Escapes in writing.
Golfer Escapes does not own nor operate the airlines, hotels, sightseeing, shipping, transfer or vehicle hire companies or cruise lines (herein called "suppliers") whose transport, accommodation or meal services you may receive on your holiday.
Golfer Escapes reserves the right to pass on any costs imposed by airlines for ticketing plus a service fee and GST. All holiday components sold by Golfer Escapes are provided by reputable suppliers, which operate in accordance with the standards set down by their own local authorities. Golfer Escapes bookings therefore are subject to the terms, conditions and limitations of such suppliers, some of which exclude or limit liability in respect of death, injury, delay, loss or damage to your person and/or effects. Golfer Escapes recommends that all passengers take out adequate travel insurance cover valid for the entire duration of the holiday.
Changes in Price and Itineraries:
Prices are in Australian dollars (except where noted otherwise) and are correct at the time of publication and are subject to change without notice. In the event that currency fluctuations affect the price of your booking, we reserve the right to adjust our prices as necessary at any time.
In the event of airline schedule changes or those made by our suppliers or for any reason beyond our control, we will notify you.
In the event that new Trade Fair periods or new Trade Fair rates and /or dates become evident, Golfer Escapes will inform you of any change and invoice you at the new rates. Revised rates will apply to all bookings including those made before the change. If the change or changes result in your holiday costing more, or otherwise being materially different from that prior to the change or changes being effected and in respect of which we have already accepted your deposit or balance payment, you may rearrange your holiday or withdraw and monies already paid will be refunded less any charges levied by suppliers. The price that is applicable at any time is that which is quoted at that time by Golfer Escapes's computer based system. Government taxes and charges imposed by third parties are subject to change.
All payments for bookings for any products acquired via Golfer Escapes website must be paid in full by Credit Card issues (Visa, Mastercard), Cheque or Enett. Golfer Escapes will send a credit card authority via email or fax for completion and returning to Company office if this is the chosen choice of payment by client. Credit Card payments may attract a service fee of 1.5%.
Prices and Invoice Errors
(a) Golfer Escapes endeavours to ensure that all prices listed on the www.golferescapes.com, are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, Golfer Escapes reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the Products acquired have been paid for in full, to reflect such cost increases passed onto Golfer Escapes.
(b) Golfer Escapes reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the Products acquired have been paid for in full.
Cancellations, alterations, refunds and reissues:
If you cancel or terminate your holiday you may forfeit the full payment made if balance has been received (Deposits are non refundable). For this reason, Golfer Escapes strongly recommends that your travel insurance policy includes cover for cancellation charges in the event of cancellation due to illness or other circumstances. This may result in a delay in processing any refund due as we await advice of cancellation charges by airlines, hotels and ground/cruise operators.
Consumer direct bookings made with Golfer Escapes may incur 100% cancellation fees once bookings are confirmed and paid.
Document reissue fees: To make any changes after your booking has been finalised, contact Golfer Escapes. A fee of $33 per booking in addition to any charges levied by hotels, ground/cruise operators or airlines, will be charged for document reissue. After documents have been issued for bookings, Golfer Escapes will charge a fee of $33 per booking in addition to any charges levied by hotels, ground/cruise operators or airlines. A document reissue means an alteration to an existing booking and not a transfer to another package wherein cancellation fees may apply as well as a reissue fee of $33.
No refund is available for cancellations after holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilized.
Please note that employees of any supplier are not authorized by Golfer Escapes to make any undertakings to a client in respect of refunds or other matters.
Land only service fee: A service fee of $33 per booking will be applied. Land only bookings must include a minimum of 1 nights' accommodation or 1 days' car hire.
What's Not Included in the Holiday Price:
Airfares (unless specified), Airport taxes, passport and visa fees, insurance (unless purchased from Golfer Escapes), Excess Baggage charged by airlines (including golf clubs if relevant airfare does not offer an allowance) laundry, phone calls, beverages, meals not detailed in the itinerary, tips to Tour Directors, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry, detention in, or expulsion or repatriation from a country or part of a country.
Golfer Escapes is not liable for any expense, costs or loss incurred in relation to such matters.
You agree not to hold Golfer Escapes responsible for any such things.
Insurance: Golfer Escapes can organize Travel Insurance on client's behalf. Golfer Escapes recommends travel insurance against loss of deposits through cancellation charges, baggage loss, medical expenses and theft.
Golfer Escapes makes no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim.
You agree not to hold Golfer Escapes responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies.
Passports, Visa, Vaccinations and Baggage: A visa does not guarantee you entry to a country or permission to remain in it. Some countries may refuse entry because of your health, condition, or other circumstances or for other reasons, or may detain, expel or repatriate you. It is your responsibility to find out about applicable entry and other requirements of overseas countries you are intending to visit. These things are not our responsibility.
You should check with the embassies or consulates or other authorities of the countries in which you intend to travel for any health, entry or visa requirements that are applicable and you should make the appropriate disclosures as required. A failure to disclose a health condition may result in the applicable country refusing you entry, or in you being detained, expelled or repatriated from it.
Golfer Escapes and/or its servants and agents accept no responsibility if you are refused entry into the country/countries of your destination, nor liable for any expenses, costs liabilities or loss incurred in relation to such matters.
You agree to not hold Golfer Escapes including its servants and agents responsible for any such thing.
Golfer Escapes/and or its servants and agents are not responsible for any disclosures of a health condition made by other suppliers who provide services on the holiday or for the acts of any governmental instrumentalities of the countries connected to your holiday.
You are responsible for all visas, entry, health and other requirements and any documents required by laws, regulations, orders and/or requirements of countries visited.
Golfer Escapes and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.
To ensure the safety of all passengers, including you, it may be necessary for Golfer Escapes and/or its servants and agents to disclose your condition of health to suppliers of other services connected with your holiday. You authorise Golfer Escapes and/or its servants and agents to make such disclosure on your behalf and agree that a disclosure by Golfer Escapes and/or its servants and agents shall not amount to a breach of confidence or duty and you will not hold Golfer Escapes and/or its servants and agents liable in tort (actionable wrong) or in contract or under any anti-discrimination laws.
Hotel Check-In and Vehicle Rentals:
To guarantee charges for incidental items, suppliers require validation of a current credit card upon check-in or pick up.
Room Bedding Guide:
Prices on this website are based on existing bedding in the room. Requests for particular arrangements must be made at the time of booking (e.g. twin share - separate beds, additional rollaway beds may be arranged at time of check-in and charges are payable direct to the hotel). Please note that the 'Bedding Guide' is provided purely as a guide, which may change, subject to hotel renovations or other circumstances.
If unforeseen circumstances beyond our control require us to make necessary changes to your holiday, we reserve the right to cancel or reschedule departures and itineraries. Where it is necessary to change a hotel Golfer Escapes reserves the right to substitute accommodation of at least a similar standard.
Golf Tee Times & Spa Appointments:
If unforeseen circumstances beyond our control require us to make necessary changes to your tee times and spa appointments, we reserve the right to cancel or reschedule accordingly.
Frequent Flyer Points:
Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of Golfer Escapes. Ask your travel agent to check with the airline.
Travel agents and clients are required to ensure names being used to make a booking with Golfer Escapes are exactly as those appearing in the passports. Any name/initial or spelling changes will incur a $33 fee per change.
Limitations of Liability
Golfer Escapes arranges your holiday, which will be provided by other suppliers.
Golfer Escapes has office an Australia with local representatives internationally.
Golfer Escapes sells holidays in Australia that are arranged by Golfer Escapes or by entities related to or affiliated with it.
Golfer Escapes provides you and other passengers with bookings, arrangements, ticketing and other ancillary and related services.
Golfer Escapes does not itself provide the transport, accommodation, meals or other facilities described on this website that you may receive on your holiday, all of which are provided by air and land carriers, cruise operators, hoteliers or suppliers of other services as principals. Golfer Escapes agrees to make the reservations with the principals offering the services described on this website on these terms and conditions.
All coupons, exchange orders, contracts, tickets or vouchers issued by Golfer Escapes (collectively "vouchers") are issued subject to all tariffs terms and conditions contained in the contracts in use by the principals when used and constitute the sole contract between the principal and the passenger. Acceptance of such vouchers constitutes acceptance of the foregoing.
Golfer Escapes shall be responsible to the passenger for arranging supply of the services described on this website, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of Golfer Escapes. In such circumstances, Golfer Escapes will do its best to arrange supply of comparable services and itineraries and there shall be no refund in this connection. In the absence of its own negligence, neither Golfer Escapes nor any agent or affiliate has any liability for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default of air or land carriers, cruise operators, hoteliers or hotels, transport companies or any other suppliers nor for any consequences thereof such as changes in services, accommodation or facilities.
In the absence of its own negligence neither Golfer Escapes nor any agent or affiliate shall be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence, delay or from the act, error, omission, default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee.
Neither Golfer Escapes nor any agent or affiliate is responsible for any criminal conduct by any third parties.
All bookings agreed to be made by Golfer Escapes with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit. Where the passenger occupies a motor coach seat fitted with a safety belt, neither Golfer Escapes nor any agent, affiliate or supplier concerned will be liable for any injury, illness or death or for any loss damage or claim whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such accident or incident.
Golfer Escapes accepts responsibility only for the services it provides. Golfer Escapes does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of suppliers.
Neither Golfer Escapes, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom Golfer Escapes, its agents or affiliates have no direct control.
Neither Golfer Escapes nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.
Neither Golfer Escapes nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your holiday.
If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Neither Golfer Escapes nor any agent, accepts any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.
Every effort is made to ensure website accuracy at all times. However, Golfer Escapes cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.
Other Conditions: It is your responsibility to comply with the terms, conditions and requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.
Standard of Service: The standard of service in your holiday is based on various factors and neither Golfer Escapes nor its servants or agents represent or guarantee the standard or fitness for purpose of the accommodation or services provided.
Law and Jurisdiction: The agreement between Golfer Escapes and the passenger in respect of the services to be provided by Golfer Escapes to the passenger and which is constituted by the terms and conditions contained on this website (and no other matters) is governed by the laws of Queensland, Australia. Golfer Escapes and the passenger submit to the exclusive jurisdiction of the Courts of Queensland and Courts of appeal there from.
Complaints: Should be lodged in writing to Golfer Escapes or your travel agent within 14 days of return to Australia with supporting documentation. No airline by virtue of being depicted on this website represents itself either as contracting with any purchaser of a holiday from or as having any other legal relationship with such purchaser.
By providing personal information to us (or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us and this may affect the services we can provide to you.
In this Policy, where we say “disclose”, this includes to transfer, share, send, or otherwise make available or accessible your personal information to another person or entity.
Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identified individual, and any indication of intention in respect of an individual.
Where practical, we will collect personal information directly from you. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may collect personal information about you when you purchase or make enquires about travel arrangements or other products and services, when you enter competitions, when you register for promotions, when you subscribe to receive marketing from us (e.g. e-newsletters) or when you request brochures or other information from us. We may also collect your personal information when you complete surveys or provide us with feedback.
In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking). Where this occurs, we will assume you have consented to your personal information being collected by us and to us handling it in accordance with this Policy. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and products on your behalf. For example, we may collect details such as your name, residential address, mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number and expiry date), passport details, frequent flyer details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service providers (e.g. airlines, accommodation or tour providers). When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback form you have sent to us. We also collect information that is required for use in the business activities of Golfer Escapes and our related entities, including for example, financial details necessary in order to process various transactions, and any other relevant personal information you may elect to provide to us.
In some circumstances, we may collect personal information from you which is regarded as sensitive information. Sensitive information includes types of personal information such as your racial or ethnic origin, religious beliefs or affiliations, criminal record and health information. We will only collect sensitive information about you with your consent and where reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements on your behalf). Where you provide sensitive information to us, you consent to us using that sensitive information for the purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf.
When we book products and services for you, we usually do so as agent for or on behalf of travel service providers. This means that we usually collect personal information about you both for our internal purposes (e.g. to process your booking), and on behalf of the parties for whom we act as agent, for their internal purposes (e.g. to provide the booked services). Accordingly, the consent you provide under this Policy to the collection and use of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a flight from us, then under this Policy you will have consented to your personal information being provided to the airline to enable your flight to be booked.
We act as agent for or on behalf of many thousands of travel service providers, so it is not possible for us to set out in this Policy all of the travel service providers for whom we act nor exactly how each of these travel service providers will use your personal information. If you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below.
Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy.
By providing us, or otherwise allowing us to collect, your personal information, you consent to us using and disclosing your personal information for the purposes for which it was collected, and for related or ancillary purposes, such as any one or more of the following purposes:
identification of fraud or error;
regulatory reporting and compliance;
developing, improving and marketing our products and services and those of our related entities;
servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;
involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you;
to facilitate your participation in loyalty programs;
to analyse trends in sales and travel destinations;
for marketing activities including but not limited to mail-outs, emails, e-newsletters, SMS notifications and telephone calls;
internal accounting and administration; and
other purposes as permitted or required by law (e.g. to prevent a threat to life, health or safety).
We will only send e-newsletters or other promotional materials to you if you have opted in to receive them. You can subscribe to receive e-newsletters and other promotional materials by following the relevant links on our website.
We are only allowed to store your personal information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
Is personal information disclosed to third parties?
Yes. You also consent to the personal information about you which we collect or receive being processed, transferred and/or disclosed by us in the following circumstances:
in each of the circumstances set out in the previous section “How do we use personal information?”;
as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes;
to third party suppliers of IT based solutions that assist us in providing products and services to you;
to our related entities and brands (including companies based overseas);
to travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies and other service providers for the purpose for which the information was collected or for a related purpose (for example to facilitate and process your travel arrangements);
to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
to comply with a request from a qualified government department if we are satisfied that they have the authority to make such request;
where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter;
to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide; and
to third parties for the purpose of analysing trends in sales and travel destinations.
The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information in relation to collection by travel service providers, see the heading above titled "When we act as agent".
Where we engage travel service providers to perform services for us, those travel service providers may be required to handle your personal information. Where we disclose your personal information to such travel service providers, you agree that we will not be required to ensure their compliance with applicable privacy laws or otherwise be liable or accountable for how they handle your personal information.
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.
Companies to whom personal information is disclosed which are registered in the United States may be required to provide information under the USA PATRIOT Act H.R. 3162.
When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to certain overseas recipients, as set out below. Where we disclose your personal information to an overseas recipient, you agree that we will not be required to ensure the recipient’s compliance with Australian privacy laws or otherwise be liable or accountable for how the recipient handles your personal information. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know.
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. For instance, where you request travel to be booked with an overseas travel service provider, we will usually need to disclose your personal information to that provider for the purposes of arranging your booking with them. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.
We may also disclose your personal information to our overseas related entities and to travel service providers and other third parties who perform services for us overseas. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
We deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below.
Golfer Escapes has implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference.
Golfer Escapes regularly reviews security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
Subject to any exceptions set out in applicable privacy laws, we invite you to access any personal information we may hold about you. Where personal information we hold about you is not accurate, complete, up-to-date or relevant, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request. If we deny access or correction, we will provide you with the reason for such denial. If you wish to access or seek correction of any personal information we hold about you, please refer to the “Feedback / Complaints / Contact” section below.
You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct.
Should you no longer wish to receive e-newsletters or other promotional material, participate in market research or receive other types of communication from us, please refer to the “Feedback / Complaints / Contact” section below.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When the visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, will be limited.
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal identifiable information.
If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact your consultant or email us at email@example.com. We will respond to any complaints received as soon as practicable.
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.